Dear Megan,
I'm writing to thank you for providing peace of mind, and to congratulate you on the quality of your customer service.
 Julie and I field trial with pointers and setters. We put considerable time, thought, physical effort and resource into the breeding and training of our bird dogs. They are serious sports competitors at top level, as well as being our loved family pets. These dogs have pedigrees which can be traced back for centuries .. they are bred to hunt, and are completely single-minded (in fact, fanatical) about hunting for game.
We have moved onto a farm which we are buying, which has the usual very large, established garden and farmyard. The perimeter fence has become overgrown and entangled, and is impossible to improve with (for example) diamond mesh. In any case there are several gates leading to different areas of the farm, which tend to be left open randomly.
Immediately on the other side of this fence are Natal francolin in numbers, guineafowl, duiker, some reedbuck and bushbuck, jackals, and a covey of redwing partridge. There are also wire snares, thieves, puff adders and rinkhals, porcupines and a national road alongside the property. It is a country tradition that farmers are entitled to shoot any dog found hunting loose on their farm.
Our pointer bitch Chess and our working English setter bitch Vany became obsessed with finding ways to escape from the garden and go hunting on their own. Chess is the best bird dog I have ever trained, and the dog I have loved the most; she won the Maiden Stakes at the Natal Field Trial last year, and made it through to the final draw in the National Championship. We imported Vany from the best breeder in Europe; her mother won the 2006 European Setter Championship, and she has during this period been carrying a very important litter of pups, destined to put English setters back on the map in South African field trials.
For many months we have had to keep one or other of them penned, or tied at all times. The disadvantages of this are obvious, and the several-times-a-day rotation became burdensome - especially since the two villains of this piece became highly adept at noticing when either of us left them both loose ... usually, about half a minute was enough .... off they would go. They would come back, tired out and bedraggled, after several hours. There would be no way of knowing whether we would ever see them again.
The Securipet system has solved this problem, completely and immediately. Its wonderful to see these two hardened miscreants lying quietly about the lawn and verandahs, butter melting in their mouths. We dont even need to take other precautions when we leave the farm to go shopping; the dog pen is no longer in use (except as a home for the puppies, which have now arrived). The sense of relief at not having to police them night and day is enormous. At last they are as safe as we wold want them to be.
So, we have a great deal to thank you for. There is no question about it, Securipet works - even under very challenging circumstances!
Finally, Megan, I want to say that your follow-up service was exemplary - not only the prompt action but (more importantly) your concerned and positive attitude. I have been a member of the Group Executive Committee of a major, blue-chip listed company, and an executive board member of the Institute of Personnel Management. I can tell you that your service was of the kind taught in the business schools, but very very seldom experienced in real life. May your business go from strength to strength - you deserve it.
Dont forget to have fun at the same time!
Regards,
Mervyn Foster.
The photo is of Chess' mother, our FTCH 'Chance' . She was due to whelp a few days later. Julie says she always likes to imagine all the puppies lined up inside, also pointing intensely!
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